Terms of Service

1. Acceptance of Terms and Agreement Scope

By accessing, browsing, or using the Slatebay Supply website (the "Website") and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our Website or services.

These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and Slatebay Supply ("Company," "we," "us," or "our"). The agreement becomes effective when you first access our Website or make a purchase.

These Terms apply to all users of the Website, including browsers, customers, vendors, and any other contributors of content or users of our services. Additional terms may apply to specific services or products, which will be presented to you at the time of use.

2. Company Information and Business Scope

Slatebay Supply is a UK-registered company specializing in offline security accessories, including stainless steel seed phrase plates, Faraday device sleeves, and USB data blockers. Our registered address is 42 Egerton Rd, Fallowfield, Manchester M14 6RA, UK.

Important Business Disclaimer

Critical Notice: Slatebay Supply operates exclusively as an accessories manufacturer and retailer. Our business does not pertain to the purchase, holding, exchange, or trading of cryptocurrencies or any digital assets. We do not provide financial services, investment advice, or cryptocurrency-related services of any kind.

We do not offer additional services such as purchasing, selling, exchanging, or trading assets. All our operations are conducted in full compliance with UK and local legal requirements, and we maintain appropriate business licenses for manufacturing and retail operations only.

3. Products and Services Description

Product Catalog

Our product range includes professionally manufactured security accessories designed for offline storage and device protection. All products are manufactured to precise specifications using premium materials and undergo rigorous quality control processes.

Product Information Accuracy

We strive to provide accurate, complete, and up-to-date descriptions of our products, including specifications, materials, dimensions, and testing standards. However, we do not warrant that product descriptions, images, or other content on the Website is accurate, complete, reliable, current, or error-free.

Product Availability and Modifications

All products are subject to availability and may be discontinued without notice. We reserve the right to modify product specifications, materials, or designs to improve quality or comply with regulatory requirements. Prices and availability are subject to change without prior notice.

Professional and Personal Use

Our products are designed for both professional and personal security applications. Users are solely responsible for determining the suitability of products for their specific requirements, use cases, and compliance with applicable regulations in their jurisdiction.

4. Ordering Process and Order Acceptance

Order Placement

When you place an order through our Website or by contacting us directly, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance by Slatebay Supply at our sole discretion.

Order Confirmation and Acceptance

We reserve the right to refuse, cancel, or modify any order for any reason, including but not limited to:

• Product unavailability or insufficient inventory
• Errors in product descriptions, specifications, or pricing
• Suspected fraudulent, unauthorized, or illegal activity
• Inability to verify customer information or payment details
• Restrictions based on geographic location or export regulations
• Technical errors in the ordering system

Order Modifications and Cancellations

Once an order is confirmed and payment is processed, modifications or cancellations may not be possible, especially for custom-engraved or personalized products. Contact us immediately if you need to modify or cancel an order.

5. Pricing, Payment Terms, and Billing

Pricing Structure

All prices are quoted in British Pounds (GBP) and are exclusive of Value Added Tax (VAT) unless explicitly stated otherwise. VAT will be added at the applicable rate for UK customers. International customers may be subject to additional taxes, duties, or fees imposed by their local authorities.

Payment Processing

Payment is required in full at the time of order placement unless alternative arrangements have been agreed in writing for B2B customers. We accept major credit cards, debit cards, and other payment methods as displayed during checkout.

Payment Security

All payments are processed securely through authorized payment processors using industry-standard encryption and security protocols. We do not store complete payment card information on our systems.

Pricing Errors and Adjustments

In the event of a pricing error, we reserve the right to cancel orders or request additional payment to cover the correct price. We will notify you of any pricing discrepancies before processing your order.

6. Shipping, Delivery, and Risk Transfer

Shipping Arrangements

We will make reasonable efforts to ship products within the timeframes specified on our Website or communicated during the ordering process. However, delivery dates are estimates only, and we are not liable for delays in shipping or delivery caused by factors beyond our reasonable control.

Shipping Costs and Methods

Shipping costs are calculated based on destination, product weight, dimensions, and selected delivery method. International shipments may be subject to additional customs fees, duties, or taxes imposed by the destination country.

Risk of Loss and Title Transfer

Risk of loss and title for products pass to you upon delivery to the designated shipping carrier. We recommend purchasing shipping insurance for high-value orders. Claims for lost or damaged shipments must be made with the shipping carrier.

Delivery Requirements

You are responsible for providing accurate shipping information and ensuring someone is available to receive the shipment. Additional charges may apply for failed delivery attempts or address corrections.

7. Returns, Refunds, and Exchanges

Return Policy Overview

Due to the security-sensitive nature of our products and potential customization, returns are accepted only under specific circumstances. We prioritize product integrity and customer security in our return policies.

Eligible Returns

Returns are accepted for:

• Defective products with manufacturing flaws
• Products damaged during shipping (with photographic evidence)
• Incorrect products shipped due to our error
• Products that do not match specifications as described

Non-Returnable Items

The following items cannot be returned:

• Custom-engraved or personalized products (unless defective)
• Products used, damaged, or modified by the customer
• Products returned without original packaging and documentation
• Products returned after the specified return period

Return Process and Timeline

Return requests must be initiated within 30 days of delivery by contacting our customer service team. All returned items must be in original condition with all packaging, documentation, and accessories included.

8. Product Warranties and Quality Assurance

Limited Product Warranty

We warrant our products to be free from defects in materials and workmanship under normal use conditions for a period of twelve (12) months from the date of purchase. This warranty covers manufacturing defects but does not cover damage from misuse, abuse, normal wear and tear, or environmental factors beyond product specifications.

Warranty Claims Process

To make a warranty claim, contact us with proof of purchase, detailed description of the issue, and photographic evidence if applicable. We will, at our discretion, repair, replace, or refund defective products covered under warranty.

Quality Standards and Testing

Our products undergo comprehensive testing including fire resistance, water protection, durability assessments, and material composition verification. Test results and certifications are available upon request for professional applications.

Warranty Limitations

This warranty is limited to the original purchaser and is not transferable. The warranty does not cover consequential damages, lost data, or indirect losses resulting from product failure or defects.

9. Limitation of Liability and Disclaimers

Liability Limitations

TO THE FULLEST EXTENT PERMITTED BY LAW, SLATEBAY SUPPLY'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS, OUR PRODUCTS, OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Exclusion of Consequential Damages

IN NO EVENT SHALL SLATEBAY SUPPLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Product Suitability Disclaimer

We make no representations or warranties about the suitability of our products for any particular purpose, use case, or application. Users are solely responsible for determining product appropriateness for their specific requirements and compliance with applicable regulations.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

10. Intellectual Property Rights

Company Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Slatebay Supply or its content suppliers and is protected by UK and international copyright laws.

Trademark Rights

Slatebay Supply, our logo, and other marks indicated on our Website are trademarks or registered trademarks of Slatebay Supply in the UK and other countries. You may not use our trademarks without our prior written permission.

User Content and Feedback

Any feedback, suggestions, ideas, or other information you provide to us becomes our property and may be used for any purpose without compensation or attribution to you.

Permitted Use

You may view, download, and print content from our Website for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit our content without express written permission.

11. User Conduct and Prohibited Activities

When using our Website and services, you agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use our services for any unlawful or fraudulent purpose
• Interfere with or disrupt our Website or servers
• Attempt to gain unauthorized access to our systems or user accounts
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest information about other users
• Impersonate any person or entity or misrepresent your affiliation
• Use our products or services in violation of export control laws
• Engage in any activity that could damage our reputation or business

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

13. Governing Law and Dispute Resolution

Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Jurisdiction and Venue

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. You consent to personal jurisdiction in these courts.

Alternative Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with customers to resolve issues fairly and efficiently.

14. Modifications to Terms and Service Changes

Terms Updates

We reserve the right to modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our Website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Service Modifications

We may modify, suspend, or discontinue any aspect of our services at any time, including the availability of any feature, database, or content. We may also impose limits on certain features or restrict access to parts or all of our services.

Notification of Changes

For material changes to these Terms, we will provide reasonable notice through our Website or by email to registered customers. We recommend reviewing these Terms periodically to stay informed of any updates.